Have a question? We have the answer

Answer Center to accommodate students’ hectic schedules

By Katie Tracy
Arts and Entertainment Editor 

It always seems that when a deadline is looming and information is desperately needed, the Registration Center, Admissions Office, and Student Services Center are closed.

Schoolcraft is alleviating that stress by implementing a new, one-call-away, informational cornucopia. On Monday, March 24, the new Schoolcraft Answer Center opened its phone lines.

This resource center is unique because its hours extend beyond those of the other service facilities provided at Schoolcraft, such as the Registration Center.

The Answer Center is available at 734-462-4426 on Monday through Friday 8 a.m. to 11 p.m., Saturday 7 a.m. to 11 p.m., and Sunday 7 a.m. to 9 p.m.; however, if students prefer to meet with a faculty member face-to-face, they can visit the Registration Center during regular business hours: Monday through Thursday 8 a.m.- 6 p.m. and Friday 8 a.m.- 4:30 p.m.

According to Schoolcraft student Michael Perron, this new service will be an invaluable aid for students.

“It would be useful for me, and especially for students taking night classes,” Perron said. “The ability to call and ask for assistance during the after-business hours (that’s any time after 5 p.m. for those unaware) would be an excellent resource for getting the pertinent information you may need from various offices or help with the online services such as Blackboard or Web Advisor.”

Students are just a phone call away from getting information about Admissions, Registration, the enrollment process, and transcripts, as well as help with WebAdvisor, password resets, Blackboard, Wireless, and Student Email.

The purpose of creating this one-stop resource for students is to avoid the need to transfer students’ calls to another department. This convenient center will answer a variety of questions and will only transfer the call if absolutely necessary.

Regarding the immediate need for the Answer Center, Director of Registration Services Cathy McCardell, said, “We are changing with the times… students need help outside of regular business hours, so we are changing our model to accommodate students.”

Breakout box

Schoolcraft Answer Center

Hours:
Mon-Fri: 8am-11pm
Sat: 7am-11pm
Sun: 7am-9pm

McDowell Center

P: 734-462-4426

Out of State: 1-844-SCFORME

E-mail: answers@schoolcraft.edu

The Answer Center is available to students via phone during day/evening hours and via email for after hours to get information about:

Admissions, Registration, Enrollment Process, Transcripts, Student Help Desk-Technology, WebAdvisor, Blackboard, Wireless, Student Email, Password Resets